Top 10 Features You Must Have In Your Pharmacy App Plus Bonus Features

Almost every industry, including fashion, electronics, spa and salon, laundry, and now even pharmacies, has found success with internet channels. The goal is to make online shopping more convenient and adaptable for customers.

Many pharmacists have already enabled their web and mobile channels, but they are still encountering difficulties. Taking your Pharma store online is no longer a difficult endeavor, as there are numerous service providers in the market that provide a complete eCommerce solution. The most difficult part is figuring out how to make the most of it.

If you’re a chemist or a pharmacist who’s having problems like these, make sure your online pharmacy app has the following capabilities.

Advanced Features of Pharmacy Mobile Apps

1. Drug Information

Your online pharmacy store or app should include vital instructions on prescribed medications, including side effects and dosage information. This will assist your patients/customers in making safe and educated decisions about their medications.

2. Online Chatbot

Just like in a one-on-one conversation, there should always be an AI chatbot there to guide and assist visitors to your online store if they become stuck or confused. As an example, if your customers have a moderate fever, a runny nose, or any other ailment, you might advise them on how to obtain medicines correctly.

3. Rating and Review

Since medicines are important, reviews and ratings can assist customers to create trust and order medications without hesitation.

4. Upload Prescription

Some drugs cannot be sold without a prescription from a doctor. Allow your customers to easily upload prescriptions and place orders for medications.

5. Request a Drug/ Medicine

Allow your customers to request medicine that isn’t already offered in your e-pharmacy. This will encourage him to return to your pharmacy rather than to other pharmacies. Make it easier for them to renew prescriptions or reorder the same drugs on a weekly or monthly basis. By giving them the option of signing up for a subscription. Subscription commerce is popular these days, and pharmacists should make use of its advantages.

6. Suggest Substitutes

If your clients are unable to obtain the essential medicines from your store. Provide them with alternative medicine or substitution so that, in the event of an emergency, they will not have to wait as long.

7. Notification

Send customers reminders and keep them up to date via push notifications. You can send alerts when a specific drug is back in stock, a monthly medicine refill reminder, any discounts, and special deals, or a vaccine reminder.

8. Pill Identifier/Reminder

This tool assists consumers in identifying pills by allowing them to add characteristics such as shape, color, and imprint. They can obtain a complete description of that specific pill or prescription. Show your customers that you care by including a function that reminds them to take their medications even when they aren’t using the app. Allow them to establish reminders, dates for repeating, and dosages.

9. Seek a Doctor

Help your customers by providing them with internet access to a doctor anytime they need it.

10. Locate Nearby Hospitals

Your pharmacy app should provide all of the necessary information to entice users to use it. Allow your clients to search for nearby health care centers and hospitals right from your app.

Bonus Features To Add In Your Pharmacy App

1. In-App Online Payment

Make ordering simple by allowing users to effortlessly edit their shopping carts and complete their purchases online. Integrate numerous payment methods like credit/debit cards, mobile e-wallets, COD, and more to provide a secure payment gateway. To establish a solid customer base, you can also offer discount codes and loyalty programs to your consumers.

2. Real-time Order Tracking

Users will be able to see the status of their orders in real-time. Tags like ‘order received, ‘in progress,’ out for delivery,’ delivered,’ and so on can be used.

3. Reorder Prescription

Allow patients to reorder medicines from their order history with just one click for the best user experience.

4. Contact Store

This will allow users to contact the pharmacy with any questions or clarifications.

5. Refund Policy

Users should be able to seek a return or replacement in situations such as receiving a different product than what was intended, receiving a defective item, the requested item has expired, the order has been lost in transit, drugs are no longer needed, and so on.

6. Booking Lab Tests

Similarly, you can use the app to allow your customers to book lab tests and diagnostic check-ups at a discounted rate.

7. Share Electronic Health Records

Allow your users to share digital medical records such as lab test reports, previous prescriptions, and other information with doctors, labs, or emergency rooms for added ease. To maintain data security, the system should be set up so that healthcare personnel must first get permission before viewing sensitive documents.

8. Multilingual Support

Expand your business by making your software multilingual. Multi-currency and multi-weight unit converter (such as pounds to kg and vice versa) features are possible. However, to ensure that your online pharmacy app runs well, double-check the law ahead of time.

9. In-App Scanner feature

Users can utilize the app’s built-in scanner to upload their physical prescriptions or test results. When enabled by Artificial Intelligence (AI), the photo prescription recognition tool will help to automatically add drugs to the cart by reading handwritten.

Closing Thoughts

Pharmacy delivery service will change the game, keeping in mind the pandemic situation and the advancement of technology in every aspect of modern life. Patients will rely on their smartphone applications more than the nearest pharmacy store to acquire their prescribed medicine regularly and without interactions.

The development of such a mobile app necessitates both technical and medical competence. When these services take precedence over mail-order delivery, make sure you pick an app provider carefully. And if you’re still undecided, it’s time to consider an app estimate at the very least.