Features of courier delivery application

The concept of on-demand apps has revolutionized customer comfort and convenience. Customers from various industries, including hospitality, healthcare, and eCommerce, have shown a strong desire to use an on-demand delivery service. Courier services are essential in the age of online shopping and mCommerce for getting products to clients on schedule.

What is an On-demand courier services application?

An app that allows you to order any service and deliver it right when you need it is known as a delivery app. With only one tap, you can order everything you desire. That’s all there is to it.

Types of On-demand courier services app

• Postal and Courier Service App
• Real-time Tracking App
• Branded Delivery
• Parcel Delivery

Features of courier delivery application

Admin Chat

The ability to track deliveries is one of the essential features of courier service software. To improve courier service quality and increase customer satisfaction, the admin may connect with customers and delivery personnel at the same time.

Real-time or continuous communication with delivery drivers and customers can help your company meet deadlines by simplifying the delivery process.

Packaging Options

This feature allows the user to get bespoke packing to avoid any potential damage during the shipment process. This may be a paid add-on feature for app users. The price is decided on the package’s size and content.

Real-time Tracking

Another handy feature is real-time shipping tracking. It can radically change the way you do business with parcels and couriers. This feature is accessible in the on-demand courier delivery app’s admin, user, and driver editions. In the customer’s version, the user may track the location of their package in real-time.

Because your customers can always know where their shipment is and when it will arrive, this feature is essential for increasing customer happiness. In the same way, the administrator can find the nearest driver to make the delivery as quickly as feasible.

Premium Delivery Option

For faster delivery, this is an option you might give. Amazon Prime is a prime example of premium shipping. Free two-day shipping is available on over 100 million items. Amazon Prime members may be able to get same-day delivery in select regions. Users that select this option pay a higher price for faster delivery.

Push Notification

Your customers can get real-time information on the delivery status via push notifications. Notifications about the current stage estimated delivery time and route or delivery time modifications might be sent via the app. Messages including the driver’s information can also be sent. We can’t imagine an on-demand delivery app without this feature.

Your customers will be more engaged if you utilize push notifications, and your company plan will be more transparent. You may also use a customized message to inform your customers about different schemes or special deals. All of these strategies can help you retain clients.

Payment Gateway

To allow your customers to pay using their preferred method, payment gateways must be included in the courier delivery app, just as they would be in an eCommerce or other online delivery business. You may add a top-up wallet and a bank transfer functionality to the app. You might be able to provide COD (Cash On Delivery) services if your company is tied to an eCommerce platform.

Your app customers may also get a digital receipt with crucial data like delivery time and date, item description, and other expenses by connecting to a payment gateway.

Review and Rating

Customers may rate your services and offer you helpful feedback using this tool. You may use feedback to implement important suggestions and improve your services. This feature can also help your app become more prevalent in app stores by allowing potential app users to locate favorable ratings and reviews.

Help and Support

This is another function that your courier delivery software should offer. In the event of an exceptional delay in parcel delivery or other connected difficulties, app users or customers may quickly contact the support desk. This feature may substantially enhance the trust factor, resulting in a devoted client base.

Courier firms with tight budgets or financial constraints should first consider developing an MVP (Minimum Viable Product).