Features of a pharmacy booking application to include in your medicine ordering app

A pharmacy booking app is a much-needed tool for all pharmacies, allowing customers to avoid long lines. These applications have recently sparked interest in the field of medical consultation. Appointment booking apps for pharmacies have helped to simplify the process. So, if you want to expand your pharmacy business, create a pharmacy booking app.

But first, here’s a quick rundown of the features that must be included in pharmacy booking apps.

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Features of the pharmacy booking application

We have penned down the basic features that make any pharmacy booking app highly user friendly and the best in functionality:

1. Drug database

A drug database is an essential part of any pharmacy software. The app must store all the information about drugs, prescription information, side effects and warnings, treatments for patients, and allergies.

2. Online chat

Online chat is one of the most important features of a pharmacy booking application. Chatting with a pharmacist is one of the best ways to get answers to your questions about medicines and health problems. A pharmacy booking application allows you to easily contact your local pharmacist using this feature and get the information you need in real time.

3. Rating and review

Pharmacies have ratings too! This can be done on the app as well, so you can easily find which doctors are popular and which ones aren’t. It’s really important that pharmacies get good ratings because it helps them know what kind of service they provide and what needs improvement in their business operations as well as customer care strategies.

4. Substitute medicine suggestions

There are times when the medicine user wants is not available. In such cases, they can browse through the app to look for alternative medicines that are similar and available at the pharmacy. The app must show other suggestions, and allow users to compare them by their price and reviews as well.

5. Finding nearby hospitals and clinics

One of the most important features of any pharmacy booking application is the ability to locate nearby hospitals and clinics. This feature allows you to find a hospital or clinic near your location so that you can schedule an appointment without having to call each hospital or clinic individually.

6. Pill identifier

Identifying the medicine by its shape, color, imprint, or name is another key feature of any pharmacy booking application. This benefits patients who are unfamiliar with the medication, as well as those who have vision problems or are illiterate. It’s simple to use: simply take a picture of the pill, and an algorithm will automatically identify it in the database.

7. Push notifications for order updates

Pharmacy app users can receive push notifications when their order status changes. These notifications are sent to the pharmacy app, and they can also be sent via email or SMS if your pharmacy app has those capabilities.

8. Medicine reminders

Reminders can be sent via SMS or email. The app must allow users to set reminders for when to take your medicine, when to refill the prescription and when to visit the doctor for a follow-up appointment.

9. Real-time analytics and reporting

Real-time analytics and reporting is a must for any business that wants to grow. You need to know where your customers are coming from (i.e. social media, email marketing), what they are buying, and why they are buying it. Data provides insight into what is trending and what is not, which will permit you to refine your marketing strategy with quick improvements.

10. Timely alerts for expired medicines & re-orders

Customers and pharmacists should receive timely notifications about medicine reorders and expiry dates via the pharmacy booking app. Knowing the availability of medicines ahead of time allows users to make their pharmacies run more efficiently, making them happier customers. To ensure that users receive these alerts at the appropriate time, an app must include a feature that allows users to set alert preferences — timing, type (e-mail or text), and so on — so that they can be sent according to user needs.

11. In-app communication with pharmacies

In-app communication with pharmacies is a key feature since most users have queries that they need to clarify before placing an order. With your app, they can contact the pharmacy directly through it. This makes it easy for them to manage their orders and prescriptions while they wait for them to be delivered or collected from a nearby dispensary.

12. Ask an expert feature integration

It is a feature, which allows users to submit their medical queries to the in-house pharmacist on your app. The pharmacist then reviews the query and responds with a solution. This is a useful feature for pharmacy booking apps because the pharmacist will be able to solve doubts about medications, dosage, side effects and so on. Your customers can receive real-time responses from experts who know the products sold on your app inside out.

13. Order history for customers

The app must allow the customers to view their past orders. Implement a search feature so customers can find specific past orders quickly and easily. Add a filter feature to the order history so customers can narrow down their list of past orders, making it easier to find what they’re looking for. Include customer order history directly in their EHR (electronic health record).

Build your own pharmacy booking application

We’ve discovered a few key features that almost every pharmacist-facing app should have, and this list is based on our own industry experience. Pharmacy booking apps not only serve as a link between pharmacists and customers, but they have also become a necessity in our fast-paced world. Hire the best developers to embed these features in your pharmacy booking app to make it the best.